Human Resources Management
The Company recognizes that every employee has potential, intention, and ability as crucial resources for success in driving the business to achieve the goals of the organization’s vision. Therefore, the Company focuses on setting the policy for managing employees to be “good people” with a conscience attitude who have good morals for society, “smart people” with knowledge and abilities, and “people with a bright future” with career growth. The Company aims to be a learning company, giving employees opportunities to showcase their potential, abilities, and creativity to the fullest, as well as receive compensation that is appropriate for the position, have a good life quality, be proud of working, and be ready to grow with the organization sustainably.
The staff management principles are as follows:
1) Respect Human Rights
The Company recognizes the importance of fundamental rights under human rights, equality, and fairness. The Company accepts differences in diversity and rights regardless of gender, age, race, religion, social status, as well as beliefs, opinions, and political rights, focusing on the criteria to consider knowledge, abilities, attitudes, and behaviors suitable for each person’s position.
In 2021, there is information about employees as follows:
2) Fair Labor Treatment
The Company treats all employees fairly and equally and determines the criteria for providing welfare compensation to employees according to the position level, defining the responsibility scope and quantity according to job duties appropriately, as well as strictly treating employees under company rules, laws, and regulations and prioritizing personal knowledge, ability development, and professional development.
In the case of employees resigning, the human resources department will conduct an exit interview to gather information to understand the reasons for the resignation and various comments from resigned employees. This will reduce employee turnover rates, develop additional benefits for employees, and promote organizational culture, which leads to the advancement of a good working environment.
The Company has been continuously monitoring to reduce the turnover rate of employees. In 2021, the employee turnover rate was 26.37%, a decrease from 2020, in which the turnover rate was 35.59%.
* The employee turnover rate is calculated by the total number of employees who left during the year divided by the average number of employees.
3) Employees’ Competence Development
The Company provides employees with learning and skill development from the first day of hiring, preparing employees to understand the goals, visions, and policies of the organization, helping them understand their work and adapt to the organization’s culture more quickly. For employees within the organization, the Company has the policy to focus on developing training for knowledge in responsible work, working knowledge skills, thinking, attitude, and creating good awareness of colleagues, customers, and society. In 2022, the Company will begin to make a succession plan for crucial positions.
In 2021, in the continuous situation of the COVID-19 virus pandemic, the Company adjusted the training format through the online system for safety and to learn continuously anywhere with an average of 18 hours of training per employee per person per year.
The training courses are set according to the internal personnel development plan, totaling 6 main courses as follows:
- New Employee Orientation
- Product Knowledge (Continuous New Product Training)
- Sales Tactics and Customer Service
- Good Leadership
- Promotion of Ethics, Attitudes, and Morality in Work
- The Privacy Data Protection Act: PDPA
4) Remuneration, Welfare, Health, Employees’ Occupational Hygiene, and Safety Care
The Company has improved its organizational structure, wages, and salaries to conform to the competitive conditions of the labor market together with the determination of the annual employee performance evaluation every year to use the results to fairly consider the compensation, adjust the job annual wage, provide appropriate welfare to promote employee morale to be happy, to have good life quality, and facilitate operations, as well as take care of health and hygiene in a safe working environment.
The Company provides welfare beyond labor law as follows:
- Provident Fund Contribution
- Life and Health Insurance
- Purchasing Products at a Special Price for Employees
- Cards and Birthday Gifts for Employees
In 2021, since the outbreak of the COVID-19 virus, the Company attached great importance to the employees’ health care and safety by providing protective equipment and surgical masks and continually testing with ATK test kits for employees, including coordinating and coordinating employees to get vaccinated. At the end of 2021, all employees have been vaccinated against 100% of COVID-19.
In order to reduce the risk of infection from working in the office and commuting to work, the Company has a policy for full-time staff to change to work from home (WFH), focusing on working online until the pandemic situation eases and the Company has enough confidence to safely return to work in the office.
